The Definitive Guide to Business Service Management provides a deep and broad look at the challenges and solutions of properly monitoring the network, systems, applications, and user experience for a business. Linking the goals and requirements of the business with the metrics and data of IT, Business Service Management enables a real-time and historical heads-up glimpse into the specific metrics that show how IT operations drive dollars and cents for the business.

BSM looks at IT elements not as individual units, but as parts of a whole that provide value to the business and quality service to its customers. This process involves linking business-critical IT services to the health and performance of underlying infrastructure and application components.

This guide discusses the challenges of monitoring business systems from the perspective of its users and shows you how BSM software and methodology illuminates business-relevant solutions. Noted author, columnist, and speaker Greg Shields discusses the best ways to implement BSM as well as getting the best return out of it. This guide will enlighten the business leader as much as the network administrator in understanding the importance of BSM, as well as the issues involved with implementation.

Be sure to check out Greg Shields' podcasts and webinars that will compliment this expert guide.

Access to this expert publication is offered at no charge to readers. Available chapters may be downloaded in PDF format.

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