The Shortcut Guide to Improving IT Service Support through ITIL, authored by IT compliance and regulations expert Rebecca Herold, describes the techniques, best practices, administration/management tools and example scenarios for successful implementation of IT service support using ITIL. This new guide offers helpful examples of problems faced by IT departments today, the benefits provided by ITIL, and the business value of ITIL. The Shortcut Guide to Improving IT Service Support through ITIL goes on to describe in more detail how to make change management, incident management and problem management more effective through ITIL, along with outlining how ITIL helps support compliance. The last chapter provides a roadmap for successful ITIL implementation.

Access to this expert publication is offered at no charge to readers. Available chapters may be downloaded in PDF format.

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